SULLIVAN PROPERTIES - TERMS AND CONDITIONS – IMPORTANT NOTES
No long Distance Phone Service, Please bring your Cellular Phone or Phone Card!
Also, do you have your Resort Condominium Key or Understand your Check-in Procedure?
CANCELLATION POLICY NO REFUNDS unless we re-book your rental dates with someone else. We do advise you to purchase travel insurance. We charge a $100.00 cancellation fee.
The Damage Waiver is a fee added to the reservation total. When reported immediately, it covers the registered guest against any accidental damage to the unit or its contents for an amount not to exceed $3000.00. This fee eliminates the necessity of the traditional security deposit. The Damage Waiver gives our guests a complete and total peace of mind by knowing “When accidents happen…You are covered!”
Terms and Conditions:
Coverage includes accidental damages only. Damage caused by acts of violence or malicious acts will not be covered.
Damage is limited to the rental unit you are occupying under the terms of your confirmation and does not cover any other structure.
•Coverage includes the interior of the unit including furnishings, appliances and other fixtures.
•Coverage includes limited damage to the exterior including porches.
•Guest's personal items such as luggage, clothing, electronics or any other items that are not a part of the rental property are not covered under this coverage.
•Vehicles of any kind are not covered.
•Damage must be reported to the office immediately for coverage to be in effect.
•Acts of God are not covered.
•Damage plan does not cover loss of use of the property.
•Guest is responsible for charges over and above $3,000.
BOOKING DEPOSIT & FULL PAYMENT REQUIREMENTS A three night deposit is due when you make your reservation. Final payment is due 30 days before your arrival date. Final payment is due 60 days before the 12/15 – 1/05 Holiday Season. Sullivan Properties retains any interest earned on all Client Trust Deposit accounts. We process credit cards on due dates unless otherwise instructed.
RATES, TAXES, CHECK-OUT CLEAN CHARGE & REGISTER OR MISC. FEES Descriptions and rates are subject to change without notice. State of Hawaii Transient Accommodations Tax (9.25%) and General Excise Tax (4.167%) are charged on each reservation. Rates do not include daily maid service. Daily maid service is available at additional cost. Homeowner Association check-in fees, local telephone charges, parking fees or Resort fees may apply. Rates are subject to change without notice. Rates will vary based on the condo location, the condo size and the time of year.
CHECK-IN PROCEDURES SORRY, NO LATE CHECK OUTS! Please phone us if you do not understand your entry condo access or keying
instructions! Check-in time is after 3:00 PM. Check-out time is at 11:00 AM. You may need to rent another day for Departing Red Eye Flights! Sullivan Properties will provide a condominiums lock box code or other arrival entry instruction after we receive your final reservation payment for rentals. You may go directly to your unit when you arrive on Maui if you have your entry door key or key codes or lock box instruction. Call 800-326-9874 for check in clarification if needed. (Note; pay phones do not ring when called back.) We will leave a Parking Permit inside most condos. The front desk or on-site manager at Sands of Kahana, Maui Eldorado, Aina Nalu and Kahana Sunset will give you a Parking Permit or charge you for a Parking Permit. This is important, as they will tow your auto off property and charge you a fee without a Parking Permit. After 4 PM or 5 PM you must have a plan in order to check into your assigned condo. You will need an entry door code number or a lock box code or a key in your hand or a condominium desk key authorization letter! The Whaler on Kaanapali Beach, Sands of Kahana and Maui Eldorado: Please check in at the front desk on arrival. Maui Eldorado guests to pay a Registration fee of $60 at the front desk at check-in & $14 per day parking fee. Aina Nalu will charge a $20 per day parking fee that you pay them when you receive your Parking Permit at the front desk. Other property register fees were posted to your account in advance. (Note: Sands of Kahana switchboard phone system charges a fee on all calls.) We suggest you bring your cellular phones or phone cards for all properties for making long distance calls. The Kapalua Bay Villas, most of The Kapalua Golf Villas, The Mahana & Kahana Sunset now use a numeric entry door code. Please call us if you have not received your entry door code. All Codes or Fees are Subject to change!
EARLY ARRIVAL or LATE CHECK OUT If you arrive early and want to check in early there is $50.00 arrival fee. Late check outs, if available, are as follows: Anytime until 3:00 pm is ½ day rental of your nightly rate plus taxes and if you wish to stay past 3:00 pm is it full day rent plus taxes. These services are based on space available.
WARNING!!! HOMEOWNER’S ASSOCIATIONS DO NOT GIVE CONSTRUCTION NOTICES ANYMORE!All guests must check in with the on-site homeowner’s association office during normal working hours. When registering with them, please pick up the current house rules, pool rules, schedule for pest control, crime security alerts, construction or other property activity schedules and or permits that are required by the on-site Homeowners Association office. Property Amenities may change without notice!
MAID SERVICE No daily maid service is included in your rental rate. Housekeeping services are available at additional cost. Minimal starter supplies are provided and guests are to replenish the starter supplies at their own cost as needed.
AIR CONDITIONING: Air conditioning is only available at The Whaler, The Kapalua Golf Villas, The Maui Eldorado, The Maui Kai Resort & the Mahana Resort. There are a few A/C exceptions at other properties so please call us if you need air conditioning.
INTERNET ACCESS AND MISC High-Speed Internet with wifi connection is available Free in most of the condos. Most condominiums have washer & dryers inside the units. The exceptions are the Kahana Reef, Maui Kai, Napili Bay and Kuleana properties where there are laundry facilities on site.
SMOKING We ask that if you smoke, please do so outdoors as smoking is not permitted in any of our rental accommodations or on the lanais. The State of Hawaii has outlawed smoking within 25 feet of a public common element or public entry way.
OCCUPANCY Studios – 2 persons, One-Bedroom units – 2 - 4 persons, Two Bedroom units – 4 - 6 persons, 3 Bedroom units – 6 - 8 persons. Some restrictions may apply. (Note: We do not recommend sofa bed usage for adults!)
ROOM ASSIGNMENTS Sullivan Properties acts as the rental agent for the individual condominium owners and we cannot completely control rental availability. Problems rarely occur but should such a situation arise whereby the condominium becomes unavailable; we reserve the right to substitute an alternate condominium property up to and including the day of arrival. All reservations are subject to cancellation or change for reasons including but not limited to, labor strikes, acts of God, failure of guests to vacate as scheduled, mis-interpreted communications, sale of unit or change of management companies.
OFFICE HOURS M-F 7:00 AM - 5:00 PM. Saturday 9:00 AM – 400 PM and Sunday 9:00 AM- 1:00 PM (Hawaii Time Zone) Office 808-669-0423 Toll Free 800-326-9874 Fax 808-669-8409 – Emergency Call 911 – After Hours 1-808-669-0423 for On-Duty Staff Cellular Numbers 808-870-6431 or 808-494-4734 for lock outs / plumbing problems. However; for General Repairs & Housekeeping, Please Phone our Office the next day. www.MauiResorts.com Property phone #’s from Owners Association, on-site property office when you checked in with them.Disaster Preparedness The phone book in the condo will have disaster preparedness instructions. The AOAO on-site staff will have disaster instructions related to their property. You can also call Civil Defense at local number 986-1200 or telephone Sullivan Properties 669-0423 for assistance.