SULLIVAN PROPERTIES - TERMS AND CONDITIONS – IMPORTANT NOTES

Do you have your key to check into the condo that you have rented?

Cancellation Policy
No refunds unless we re-book your rental dates. We do advise you to purchase travel insurance. We charge a $25.00 cancellation fee if we do re-book your rental dates.

Damage
Any damages caused by a guest will be the responsibility of the guest to repair, replace, or reimburse. Should the owner have to sue the guest for damages, the guest will be responsible for damages, all court costs and attorney fees.

Booking Deposit & Full Payment Requirements
A three night deposit is due when you make your reservation. Final payment is due 30 days before your arrival date. Final payment is due 60 days before the 12/15 – 1/05 arrival dates. Sullivan Properties retains any interest earned on all Client Trust Deposit accounts. We process credit cards due dates unless otherwise instructed.

Rates, Taxes & Register Fees
Descriptions and rates are subject to change without notice. State of Hawaii Transient Accommodations Tax (7.25%) and General Excise Tax (4.167%) are charged on each reservation. Rates do not include daily maid service. Housekeeping services are available at additional cost. All rates based on a seven-night visit, less then 7 nights the daily rate will be higher or an expense fee will be added on to your reservation billing. Minimum stay requirements may apply. Homeowner Association check-in fees, local telephone charges , parking fees or Resort fees may apply. Rates are subject to change without notice. Rates will vary depending upon the time of year or depending upon the season designation.

Check-in Procedures - Sorry, No Late Check-outs!
You need a key to check into 50% of the Condominiums, Please Call Us! Check-in time is after 3:00 PM. Check-out time is 11:00 AM. Red Eye Flights may need to rent another day! Sullivan Properties will mail you a key after we receive your reservation payment for rentals at The Hale Ono Loa, The Paki Maui, The Hololani, The Nohonani, The Kahana Reef, The Kapalua Bay, Ridge and Golf Villas, Kahana Outrigger, The Kuleana & Mahina Surf:; you may go directly to your unit when you arrive on Maui. Call 800-326-9874 if you do not have a key. When you arrive on Maui during regular hours call 669-0423 if you do not have a key. After hours call our pager 242-3163 if you do not have a key to the condo, (note; pay phones do not ring when called back), Kapalua Bay Villas Only, your parking pass is next to unit phone at Bay Villas. If the pass is not there call S.P.I. at 669-0423. Parking pass for the Mahina Surf, Kahana Sunset, Sands of Kahana, Kuleana and the Kahana Outrigger must be obtained from the front desk or on-site manager. This is important, as they will tow your auto off property and charge you a fee. Kahana Outrigger permits are in a pickup box attached to the maintenance/groundskeeper’s shed. Paki Maui 2007 New $4. a day parking fee.

Sands of Kahana, Royal Kahana, Kahana Sunset, Papakea, Maui Eldorado, The Mahana: Please check in at the 24-hour front desk on arrival. Maui Eldorado guests to pay a check-in fee of $60 at front desk at check-in. Other property register fees were posted to your account in advance. (Note: Sands of Kahana switchboard phone system charges a fee on all calls.)

Warning!!! Homeowner's Associations Do Not Give Construction Notice Anymore!
All guests must check in with the on-site homeowner’s association office during normal working hours. When registering with them, please pick up the current house rules, pool rules, schedule for pest control, crime security alerts, construction or other property activity schedules and or permits that are required by the on-site Homeowners Association office.

Maid Service
No daily maid service is included in your rental rate. Housekeeping services are available at additional cost. Starter supplies provided but not replenished. Supplies include your first morning coffee, dishwashing liquid, dishwasher soap, laundry soap, paper towels, tissue, plastic trash liners, bar soap, toilet paper.

Air Conditioning
Air conditioning is only available at the Kapalua Golf Villas, The Maui Eldorado & The Mahana Resort. There are a few a/c exceptions at other properties so please call us if you need air conditioning.

Internet Access & Miscellaneous
High-Speed Internet access is available at most of the condos. WI-FI is available at Kahana Sunset for a fee. Most condominiums have washer & dryers inside the units. The exception is the Mahina Surf property where there are laundry facilities on site. We do not provide hair dryers. Please bring your own.

Smoking
We ask that if you smoke, please do so outdoors as smoking is not permitted in any of our rental accommodations. The State of Hawaii has outlawed smoking within 25 feet of a public door.

Occupancy
(Studios – 2 persons) (One-Bedroom units – 2 - 4 persons) (Two Bedroom units – 4 - 6 persons) (3 Bedroom units – 6 - 8 persons) Some restrictions may apply. (Note: We do not recommend sofa bed usage for adults!)

Room Assignments
Sullivan Properties acts as the rental agent for the individual condominium owners and we cannot completely control rental condominiums. Problems rarely occur but should such a situation arise whereby the condominium becomes unavailable; we reserve the right to substitute an alternate condominium property up to and including the day of arrival. All reservations are subject to cancellation or change for reasons including but not limited to, labor strikes, acts of God, failure of guests to vacate as scheduled, misinterpreted communications, sale of unit or change of management companies.

Office Hours
Office Hours M-F 8:00 AM - 5:00 PM. Weekends 8:00 AM – 4:00 PM (Hawaii Time Zone) Office 808-669-0423 Toll Free 800-326-9874 Fax 808-669-8409 Emergency Pager Number 808-242-3163 www.MauiResorts.com