Maui Covid-19 Update

Local Updates and Current Information

In an effort to protect visitors and the people of Hawai’i, Hawai’i Governor Davis Ige has made the unprecedented request that visitors delay their visit and not travel to Hawai’i at this time. It was announced that effective March 26, 2020, at 12:01 a.m. Hawai’i is mandating a 14-day quarantine for ALL visitors and returning residents. This quarantine mandate will be in effect for an indefinite period of time.

Promoting Public Health

Sullivan Properties is working hard to ensure the health of our guests, owners, and community. Due to high call volumes at this time, we encourage you to utilize the form below to submit your request, and a member of our team will get in touch with you as soon as possible.


Please be assured that our reservations team will be reaching out to assist affected reservations or, you may reach our reservations team at 1-800-332-1137.

Travel Information: Maui Covid-19 Information

Click here to read the Press Release from the Governor of the State of Hawaii.


Here’s what you need to know:


  • Governor Ige has made the unprecedented request that visitors delay their visit and not travel to Hawaii at this time.
  • The mandate applies to all arrivals to the state of Hawaii, including residents and guests.
  • The mandate begins on Thursday, March 26 at 12:01 a.m. and will continue indefinitely.
  • Visitors are responsible for quarantine costs.
  • Visitors are to quarantine at their rented lodging.
  • Residents are to quarantine in their homes.
  • Data such as name, phone number, and address of the hotel will be collected from the state’s agriculture form that         travelers fill out prior to arrival.
  • Violation of the quarantine is a misdemeanor and subject to a $5,000 fine and/or jail time. 


Our Cancellation Policy


In response to the current conditions, Sullivan Properties is committed to ensuring our customers enjoy the most flexibility we can offer during these challenging times.


In places where there are existing government restrictions around travel, including Hawaii, we will allow guests booked through May 31st may re-book within a year of their arrival day.   New travel dates do not need to be decided upon immediately.


If your reservation is between now and May 31, 2020, we ask that you notify us as soon as possible by emailing our team at, or using the form below.  Please be patient with our team, as we are doing our best to take care of our guests and our owners simultaneously.  Our goal is for you to enjoy the island of Maui at a later date when everyone is safe to travel!


Travel Insurance


For our guests who purchased travel insurance please use the following link to find out additional information on what their policy covers:


We thank you for your patience as we all try to navigate this unique situation.


 Additional Maui Resources:

Contact Us For More Information